CS
SL01 Basic
The SL01 Basic ensures primary support, can be upgraded to the SL02 Extended and customized with add-ons.
With our Smart Managed Service Agreement, we offer different service levels and specific add-ons for increased efficiency and flexibility. The packages offer a wide range of benefits, including fast service, smooth processing, personal contact with our experts and price advantages.
Downloads:
Accessibility
- Standard helpdesk hotline 9:00-15:00 CET, email and ticket support
- Remote support: max. 2 hours/year
Soft- & Hardware
- Firmware and software patches
- Delivered system functionalities insurance
Data exchange & Knowledge
- SPEKTRA Cloud (documentation, software deploy)
Add-on RD - Reduced Downtime
Add-on RD - Reduced Downtime
With our Smart Managed Service Agreement, we offer different service levels and specific add-ons for improved efficiency and flexibility.
When a system is in use 24/7, even one day of downtime can be critical. With our Add-on RD (Reduced Downtime Service), we help you minimize outage time.
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Add-on CAL - Calibration
Add-on CAL - Calibration
With our Smart Managed Service Agreement, we offer different service levels and specific add-ons for improved efficiency and flexibility.
The Add-on CAL (Calibration) extends your service level and provides interesting advantages tailored to the services of our calibration laboratory.
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Add-on HM - Hardware Maintenance
Add-on HM - Hardware Maintenance
With our Smart Managed Service Agreement, we offer different service levels and specific add-ons for improved efficiency and flexibility.
The Add-on HM (Hardware Maintenance) extends your service level with important parameters specifically for SPEKTRA hardware.
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Similar Products:
Add-on CAL - Calibration
Add-on CAL - Calibration
With our Smart Managed Service Agreement, we offer different service levels and specific add-ons for improved efficiency and flexibility.
The Add-on CAL (Calibration) extends your service level and provides interesting advantages tailored to the services of our calibration laboratory.
chevron_right
Add-on HM - Hardware Maintenance
Add-on HM - Hardware Maintenance
With our Smart Managed Service Agreement, we offer different service levels and specific add-ons for improved efficiency and flexibility.
The Add-on HM (Hardware Maintenance) extends your service level with important parameters specifically for SPEKTRA hardware.
chevron_right
Add-on RD - Reduced Downtime
Add-on RD - Reduced Downtime
With our Smart Managed Service Agreement, we offer different service levels and specific add-ons for improved efficiency and flexibility.
When a system is in use 24/7, even one day of downtime can be critical. With our Add-on RD (Reduced Downtime Service), we help you minimize outage time.
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SL02 Extended
SL02 Extended
The SL02 Extended offers an advanced service such as free software updates, access to the ticket system and a free license to the SPEKTRA eLearning platform.
Our Smart Managed Service Agreements are tailored to provide top-tier assistance. The expert support as a service is designed with efficiency in mind, allowing you to flexibly design service packages and enhance them with add-ons as needed.
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